Cookie Monster

In the face of every pressure to concoct something people have never seen, remember that delight is a surprise.

You can use the latest web technology that requires the most recent version of just one browser and it might get press for being first but only a few will find it delightful and only for a moment. The rest will turn away with a grimace because it took too much work to get to something they didn’t recognize or understand. Continue Reading…

Screen Shot 2013-03-25 at 8.17.09 AM

Everybody knew this was coming. It was only a matter of when. Now the only reference to Instagram is a tiny link in the album offering the option to ‘view on Instagram.’ Continue Reading…


I honestly think our GDP would increase if we traded an hour of meetings each day for a nap.

In order to make that happen, here are 5 techniques to help eliminate unnecessary meetings. Continue Reading…

Mullen Room

It’s got a standing-level table, two 65″ screens, and a cork wall because a lot of things still start out on paper. The white walls in this photo are usually glass so it’s a dry erase extravaganza and there’s lots of natural light during the day without tons of glare.


I had just walked out of Wholefoods with a bag containing items you’d expect (quinoa, kefir, kombucha, tuna, and the appended kiwiberries) when I saw a young woman walking in my direction. Rather, she was walking toward the store behind me, her dedication to Thursday Bikram classes, Skinny Bitch cosmos, and dressing-free salads sheathed in Lululemon.

She looked fantastic until an old woman in a cherry red Volvo s40 wagon ran over her. Continue Reading…


“If there’s one piece of wisdom that this simple pilgrim would like to impart upon you: have the courage to start with the customer. My biggest regrets are the moments that I let a lack of data override my intuition on what’s best for our customers. This leadership change gives you some breathing room to break bad habits and deliver sustainable customer happiness – don’t waste the opportunity!”

Read his entire statement here.

I did that

February 18, 2013

You should bring something into the world that wasn’t in the world before. It doesn’t matter what that is. It doesn’t matter if it’s a table or a film or gardening — everyone should create. You should do something, then sit back and say, “I did that.”

- Ricky Gervais

Fishing For Link Bait

February 17, 2013


More brands should use social media campaigns to build search rank on hyper-competitive terms.

If you don’t know the search terms that are meaningful for your business, go find out. If you already know, go back to my first sentence and sleep on it. You’ll know what to do in the morning. Continue Reading…

If you’re not an idiot, you’ve seen the movie. Now, with even bigger hair and sweeter dance moves, five hints on social networking from the master, Napoleon Dynamite! Continue Reading…

Back in Berlin

January 4, 2012

It’s much easier to make last-minute decisions to spend part of a holiday in Berlin when you’re already in Barcelona. I hadn’t been in Germany for nearly 10 years and it was wonderful to visit, if only for a few days. Hope to return again in the summer!

Berlin Continue Reading…